Refund policy

Domestic Orders (Sri Lanka)

Return/Exchange Period:

•  Products can be exchanged or returned to our store within 14 days from the date of delivery.

Conditions for Product Exchange/Return:

• Products must be unused, with all tags intact, and in their original condition with the invoice attached.
• Products bought on sale are NOT eligible for exchange.

Color Variation:

• Products are not eligible for exchange due to color variations caused by photographic lighting sources or your monitor/phone settings.

Exchange Process for Full-Priced Items:

• Full-priced items can be exchanged for size (if available) by sending the product back to our store via a local courier service within 14 days from the delivery date.
• Return courier charges will not be borne by House of Janaan.

Exchange Process for Another Item:

• Exchange for another item is applicable for full-priced products only.
• The product must be sent back to our store via a local courier service within 14 days from the delivery date.
• Any additional costs on top of the item and courier charges will be paid by the customer.

Pick-Up Services for Wrong or Defective Items:

• We offer free pick-up services for wrong products or defective items delivered within Colombo 1-10.
• The claim period for these issues is 14 days from the date of delivery.
• The replacement process time for pick-up and delivery can take up to 3 weeks depending upon the availability of the item.

Courier Service Compensation:
We do not offer any courier service compensation unless requested by our representative.

International Orders

Return and Exchange Policy:

• We do not offer return and exchange services for international orders.
• In case of any defective or damaged item, a replacement will be sent after necessary investigations. If the ordered product/size is not available in stock, a full store credit or refund shall be offered.

Discrepancy Notification Period:

• Customers should notify discrepancies within 14 days of the online order being delivered.
• We will not cater to any exchange/return requests after this time period.

Exchange Rate for International Refunds:

• The current exchange rate will be applied to the refund of the items.

Refunds

Refund Policy:

• We have a No Refund Policy, except in exceptional cases where the product is out of stock.
• Refunds will be credited back to the original method of payment within approximately two weeks of being processed.

Exchange Rate for Refunds/Exchanges:

• The current exchange rate will be applied to the refund of the items returned/exchanged.