Shipping policy
Domestic Delivery (Sri Lanka)
Shipping Duration:
- Orders within Sri Lanka are typically delivered within 3-5 business days.
Shipping Charges:
- Shipping charges will be calculated at checkout based on the delivery location.
Delivery Process:
- Orders are dispatched through a reliable local courier service.
- Customers will receive a notification with tracking details once the order has been shipped.
International Shipping
Shipping Duration:
- International orders are typically delivered within 7-14 business days, depending on the destination.
Shipping Charges:
- Shipping charges for international orders will be calculated at checkout based on the delivery location and the weight of the package.
Customs and Duties:
- Customers are responsible for any customs and duties fees that may apply to international orders.
- House of Janaan is not responsible for delays caused by customs.
Delivery Process:
- Orders are dispatched through a reliable international courier service.
- Customers will receive a notification with tracking details once the order has been shipped.
Shipping Restrictions:
- Certain items may be restricted from international shipping due to legal regulations or carrier restrictions. Customers will be notified by the courier if their order is affected.
Lost or Damaged Packages:
- In the event of a lost or damaged package, customers should contact our customer service team for assistance. Claims for lost or damaged packages must be made within 14 days of the estimated delivery date.
Contact Information:
- For any shipping-related inquiries, please contact our customer service team at info@houseofjanaan.com
